تأثیر اعتماد سازمانی بر بروز رفتارهای شهروندی سازمانی (مورد مطالعه: شرکت گاز استان خراسان شمالی)

پژوهش نامه مدیریت تحول

مقاله 7، دوره 4، بهار و تابستان 1391 - شماره پیاپی 7، شهریور 1391، صفحه 133-154   

نوع مقاله: مقالات

شناسه دیجیتال (DOI): 10.22067/pmt.v4i7.19470

نویسندگان

علی شیرازی^* ؛ الهام خداوردیان؛ محمد نعیمی

چکیده

در سال‎های اخیر، رفتارهای شهروندی سازمانی به دلیل اثرات قابل توجهی که بر اثربخشی و موفقیت سازمان‎ها داشته‎اند، بسیار مورد توجه قرار گرفته‎اند. هدف از این تحقیق که در شرکت گاز استان خراسان شمالی انجام گرفته، بررسی تأثیر اعتماد سازمانی بر بروز چنین رفتارهایی است. رفتار شهروندی سازمانی با استفاده از پرسشنامه رفتار شهروندی سازمانی پادساکف و همکارانش و اعتماد سازمانی بوسیله پرسشنامه الونن و همکارانش، سنجیده شد. جامعه آماری تحقیق حاضر شامل 94 کارمند اداری شرکت گاز بوده و از روش سرشماری برای گردآوری داده ها استفاده شده است. نتایج آزمون همبستگی اسپیرمن حاکی از وجود رابطه مثبت و معنادار بین تمام ابعاد متغیر مستقل و وابسته بود. نتایج حاصل از رگرسیون چندگانه گام به گام نشان داد که از بین ابعاد مختلف اعتماد سازمانی، اعتماد نهادی بیشترین سهم را در تبیین تغییرات رفتار شهروندی سازمانی دارد. نهایتاً، آزمون میانگین یک جامعه نشان داد تمام ابعاد اعتماد سازمانی، هم چنین تمام ابعاد رفتار شهروندی سازمانی در این شرکت از وضعیت مطلوبی برخوردار هستند.

کلیدواژه‌ها

رفتار شهروندی سازمانی؛ اعتماد سازمانی؛ اعتماد افقی؛ اعتماد عمودی؛ اعتماد نهادی

مراجع

- Asgari, A.; Silong, A. D.; Ahmad, A., & Abu Samah, B. (2008). The relationship between transformational leadership behaviors, organizational justice, leader-member exchange, perceived organizational support, trust in management and organizational citizenship behaviors. European Journal of Scientific Research, 23(2), 227-242.
- Bolino, M., & Turnley, W. (2003). Going the extra mile: cultivating and managing employee citizenship behavior. Academy of Management Executive, 17(3), 60-71.
- Chen, X. P.; Lam, S. S. K.; Naumann, S. E., & Schaubroeck, J. (2005). Group citizenship behavior: conceptualization and preliminary tests of its antecedents and consequences. Management and Organization Review, 1, 273-300.
- Comeau, D. J., & Griffith, R. L. (2005). Structural interdependence, personality, and organizational citizenship behavior: an examination of person-environment interaction. Personnel Review, 34(3), 310.
- Denholm, P. J. (2002). A study of organizational citizenship behavior and trust in a public high school. A dissertation in innovation and leadership, wilmington college, new castle university.
- Dietz, G., & Hartog, D. N. (2006). Measuring trust inside organizations. Personnel Review, 35(5), 557-588.
- Ellonen, R. (2005). The relationship of organizational cultures, trust and innovativeness. A dissertation, lappeenranta university of technology. 15-19.
- Ellonen, R.; Blomqvist, K., & Puumalainen, K. (2008). The role of trust in organizational innovatveness. European Journal of Innovation Management, 11(2), 160-181.
- Gilstrap, J. B. (2009). Deviations from the norm: vital signs affecting attributions of organizational citizenship behavior motives. A dissertation, graduate college, university of Oklahoma.
- Graham, J. W. (1991). An essay on organizational citizenship behavior. Employee Responsibilities and Rights Journal, 4, 249-270.

- Jeon, J. H. (2009). The impact of organizational justice and job security on organizational commitment exploring the mediating effect of trust in top management. A dissertation, faculty of the graduate school of the university of Minesota.38.
- Lee, H. J. (2004). The role of competence-based trust and organizational identification in continuous improvement. Journal of Management Psychology, 19(6), 623-639.
- Lewis, D. E. (2007). An investigation into the relationship between product innovation, trust, and diversity. A PhD dissertation, Capella university. 76.
- Lewis, J. D., & Weigert, A. J. (1985). Trust as a social organization. in Smith, P. A., & Birney, L. L. (2005). The organizational trust of elementary schools and dimensions of student bullying. International Journal of Educational Management,
19(6), 469-485.
- Mayer, R. C.; Davis, J. H., & Schoorman, D. F. (1995). An integrative model of organisational trust. Academy of Management Review, 20(3), 709-734.
- Mccauley, D. P., & Kuhnert, K. W. (1992). A theoretical review and empirical investigation of employee trust in management. Public Administration Quarterly, 16(2), 265-282.
- Mishra, J., & Morrissey, M. A. (1990). Trust in employee/employer relationships: a survey of west Michigan managers. Public Personnel Management, 19, 443-486.
- Morrison, E. W. (1994). Role definitions and organizational citizenship behavior: the importance of the employee’s perspective. Academy of Management Journal, 37(6), 1543.
- Nejat, A.; Kosarneshan, M., & Mirzadeh, A. (2009). The effect of organizational citizenship behavior on services guality. Commercial Surveys.35, 72-84. (in Persian)
- Nyhan, R. C. (2000). Changing the paradigm: trust and its role in public sector organizations. American Review of Public Administration, 30(1), 87-109.
- Organ, D. W. (1988). Organizational citizenship behavior: the good soldier syndrome. lexington, MA: lexington books.
- Organ, D. W.; Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational citizenship behavior: its nature, antecedents, and consequences. Thousand Oaks, CA: sage publications.
- Podsakoff, P. M.; MacKenzie, S. B.; Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563.
- Podsakoff, P. M., & MacKenzie, S. B. (1997). Impact of organizational citizenship behavior on organizational performance: a review and suggestions for future research. Human Performance, 10, 133-151.
- Pucetaite, R., & Lamsa, A. M. (2008). Developing organizational trust through advancement of employees' work ethic in a post-socialist context. Journal of Business Ethics, 82, 325-337.
- Saathoff, K. I. (2009). Adapting to supervisor styles: the moderating role of employee emotional intelligence on organizational citizenship behavior. A dissertation presented to the department of psychology and the faculty of the graduate college university of Nebraska. 5-14.
- Singh, U., & Srivastava, K. B. L. (2009). Interpersonal trust and organizational citizenship behavior. National Academy of Psychology (NAOP). 65-76.
- Smith, C. A; Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: it’s nature and antecedents. in Yilmaz, K., & Bokeoglu, O. (2008). Organizational citizenship behaviors and organizational commitment in Turkish
Primary School. World Applied Sciences Journal, 3(5), 775-780.
- Smith, P. A., & Birney, L. L. (2005). The organizational trust of elementary schools and dimensions of student bullying. International Journal of Educational Management, 19(6), 469-485.
- Solan, A. M. (2008). The relationships between emotional intelligence, visionary leadership, and organizational citizenship behavior in continuing higher education. A dissertation, school of global leadership & entrepreneurship, regent university.81.
- Van Dyne, L.; Graham, J. W., & Dienesch R. M. (1994). Organizational citizenship behavior: construct redefinition, measurement, and validation. Academy of Management Journal, 37(4), 765– 802.
- Vivian Chen, C.; Chang, W., & Hu, C. (2007). The relationship between leader-member exchange, trust, supervisor support, and organizational citizenship behavior-a case study of nurses. Proceedings of the 13th asia pacific management conference, Melbourne, Australia. 692-697.
-Yilmaz, A., & Atalay, C. (2009). A theoretical analyze on the concept of trust in organizational life. European Journal of Social Sciences, 8(2), 341-352.