درک و شناخت گونه های «سوء رفتار سازمانی» از دیدگاه کارکنان دانشگاه کردستان

پژوهش نامه مدیریت تحول

مقاله 2، دوره 5، بهار و تابستان 1392، شهریور 1392، صفحه 28-51   

نوع مقاله: مقالات

شناسه دیجیتال (DOI): 10.22067/pmt.v5i9.28869

نویسندگان

ناصر شیربگی^* ؛ خلیل غلامی؛ فخرالدین معروفی؛ سمیه نوری

چکیده

هدف پژوهش حاضر بررسی نگرش کارکنان نسبت به "پدیده سوء رفتار سازمانی" در میان کارکنان دانشگاه کردستان می باشد. این پژوهش شامل دو بخش کیفی و کمّی است. در بخش کیفی از روش مصاحبه نیمه سازمان یافته به منظور بررسی نگرش کارکنان در مورد پدیده سوء رفتار سازمانی استفاده شده و در بخش کمی با استفاده از پرسش نامه محقق ساخته، شاخص های سوء رفتارهای سازمان محور و کارمندمحور مورد مطالعه قرارگرفته است. جامعه آماری شامل کلیه کارکنان دانشگاه کردستان در سال 1390 بود که تعداد آن ها 202 نفر می باشد. نتایج مصاحبه ها نشان داد مصادیقی همچون: معطّل نگه داشتن ارباب رجوع و استفاده از امکانات سازمان برای انجام کار شخصی از جمله سوء رفتارهای سازمانی قلمداد شده است. نتایج تحلیل کمی داده ها از طریق آزمون های تی مستقل، تحلیل واریانس یک راهه و فریدمن نشان داد که رفتار هایی مانند وجود بی انضباطی مالی و اداری، معطلی ارباب رجوع و توجیه عملکرد دارای بیشترین رتبه اهمیت نسبت به مصادیق دیگر بودند. همچنین، میانگین نظرات کارکنان مرد از میانگین نظرات کارکنان زن در متغیرهای سوء رفتار سازمان محور، سوء رفتار کارمندمحور، بیشتر بود که نشان دهنده آن بود که مردان بیشتر از زنان معتقدند این شاخص ها در سازمان وجود دارد و آنها را با اهمیّت دانستند. نتایج، همچنین گویای آن بود که نوع نگرش کارکنان به پدیده سوء رفتار با توجه به مدرک تحصیلی دارای تفاوت معناداری است.

کلیدواژه‌ها

سوء رفتار سازمانی؛ انحرافات رفتاری؛ رفتارهای ضد تولید

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