پیش‌ران‌ها و پیامدهای اینرسی سازمانی در سازمان‌های عمومی

پژوهش نامه مدیریت تحول

مقاله 1، دوره 15، بهار و تابستان 1402 - شماره پیاپی 29، شهریور 1402، صفحه 1-39   

نوع مقاله: مقاله پژوهشی

شناسه دیجیتال (DOI): 10.22067/tmj.2022.67939.1008

نویسندگان

فاطمه بیگی نصرابادی^{* 1}؛ غلامرضا ملک زاده²

¹دانشجوی دکتری مدیریت رفتار سازمانی دانشگاه فردوسی مشهد، ایران.

²دانشیار گروه مدیریت دانشگاه فردوسی مشهد، ایران.

چکیده

در کشورهای درحال‌توسعه، مشاهده می‌شود که سازمان‌های عمومی خدمات شهری با نوعی بی‌تحرکی، ایستایی و عدم انعطاف مواجه هستند که منجر به ناکارآمدی، ضعف در ارائه خدمات، ضعف در یکپارچگی اداره امور شهر و نارضایتی شهروندان شده است. این حالت با عنوان اینرسی سازمانی شناخته می‌شود. پژوهش حاضر با هدف شناسایی علل و پیامدهای اینرسی سازمانی در سازمان‌های خدمات شهری مشهد انجام شده است. این پژوهش کیفی و بر پایه نظریه داده بنیاد با رویکرد ظاهر شونده انجام شده است. جامعه موردمطالعه شامل مدیران با سابقه شهرداری، اعضای شورای شهر و همچنین اساتید دانشگاهی می‌باشند که سابقه تعامل مطلوبی با سازمان‌های خدمات شهری داشته‌اند. پس از انجام مصاحبه نیمه ساختار یافته با 21 نفر، اشباع نظرات حاصل شد. داده‌های حاصله در فرآیند کدگذاری باز، محوری و انتخابی تحلیل شدند. یافته‌های پژوهش نشان‌دهنده علل و پیامدهای اینرسی سازمانی شامل علل درون‌سازمانی، علل زمینه‌ای، علل در سطح شهری، علل ناشی از جو سیاسی اداره شهر، پیامدهای درون‌سازمانی، پیامدهای اجتماعی و پیامدهای در سطح شهری می‌باشند. نتیجه نهایی تحقیق نیز شامل ارائه نظریه‌ای جوهری از علل و پیامدهای اینرسی سازمانی است. 

کلیدواژه‌ها

اینرسی سازمانی؛ سازمان‌های خدمات شهری؛ مقاومت در برابر تغییر؛ نظریه داده بنیاد

مراجع

 

Abdul, M.; Muhammad, T. A. M. Y., & Naila, T. (2011). Organizational inertia and change portfolio: An analysis of the organizational environment in developing countries. African Journal of Business Management, 5(2), 383-388.

Al Badi, M. S. (2018). The impact of organisational change inertia on public sector knowledge practices adoption: case of UAE (Doctoral dissertation, University of Reading).

AlKayid, K.; Selem, K. M.; Shehata, A. E., & Tan, C. C. (2022). Leader vision, organizational inertia and service hotel employee creativity: Role of knowledge-donating. Current Psychology, 1-13.

Allcorn, S., & Godkin, L. (2011). Workplace psychodynamics and the management of organizational inertia. Competitiveness Review: An International Business Journal, 21(1), 89-104.

Argyris, C., & Schön, D. A. (1999). Organizational learning: A theory of action perspective. Reis, (77/78), 345-348.

Ashkanasy, N. M., Wilderom, C. P., & Peterson, M. F. (Eds.). (2000). Handbook of organizational culture and climate. Sage.

Babazadeh, Tahereh (2017). Investigating the Impact of Organizational Learning on Organizational Innovation with the Moderating Role of Organizational Inertia, M. Sc. Thesis guided by of Mohammad Dostdar and counselted by Mahmoud Moradi, Department of Management, University of Guilan. (In Persian)

Bosmans, G.; Van Vlierberghe, L.; Bakermans-Kranenburg, M. J.; Kobak, R.; Hermans, D., & van IJzendoorn, M. H. (2022). A learning theory approach to attachment theory: Exploring clinical applications. Clinical child and family psychology review, 1-22.

Boyer, M., & Robert, J. (2006). Organizational inertia and dynamic incentives, Journal of Economic Behavior & Organization, 59 (2): 324-348.

Cai, Y., & Shi, W. (2022). The influence of the community climate on users’ knowledge-sharing intention: the social cognitive theory perspective. Behaviour & Information Technology, 41(2), 307-323.

Cano, M.; Murray, R., & Kourouklis, A. (2022). Can lean management change the managerial culture in higher education? Studies in Higher Education, 47(4), 915-927.

Charmaz, K., & Mitchell, R. G. (2000). Grounded theory in ethnography. Handbook of ethnography, 160, 174.

Ciccarello, F.; Lorenzo, S.; Giovannetti, V., & Palma, G. M. (2022). Quantum collision models: Open system dynamics from repeated interactions. Physics Reports, 954, 1-70.

Choi, T., & Chandler, S. M. (2020). Knowledge vacuum: An organizational learning dynamic of how e-government innovations fail. Government Information Quarterly, 37(1), 101416.

Creswell, J. W., & Poth, C. N. (2016). Qualitative inquiry and research design: Choosing among five approaches. Sage publications.

Dean, J. W., & Snell, S. A. (1991). Integrated Manufacturing and Job Design: Moderating Effects of Organizational Inertia, Academy of Management Journal, 34(4), 776–804.

Dobrev, S. D.; Kim, T.-Y., & Carroll, G. R. (2003). Shifting Gears, Shifting Niches: Organizational Inertia and Change in the Evolution of the U.S. Automobile Industry: 1885–1981. Organization Science, 14(3), 264–282.

Ebrahimi, S. A. (2015). An Introduction to Organizational Inertia and Its Influencing Factors in Public Sector Organizations of Iran, Management of Governmental Organizations, Volume 4, Number 1, pp. 108-91. (In Persian)

Friedman, S. R.; Williams, L. D.; Guarino, H., Mateu‐Gelabert, P.; Krawczyk, N.; Hamilton, L., ... & Earnshaw, V. A. (2022). The stigma system: How sociopolitical domination, scapegoating, and stigma shape public health. Journal of Community Psychology, 50(1), 385-408.

Feng, M.; Li, J. J., & Xiong, X. Y. (2022). Institutional Pressures, High-Performance Work Systems, and Marketability: The Moderating Role of Organizational Inertia. The Journal of Applied Behavioral Science, 00218863221096164.

Fernandez, W. D. (2004). The Grounded Theory Method and Case Study Data in IS Research: Issues and Design. Information Systems Foundations Workshop: Constructing and Criticising.

Fredrickson, J. W., & Iaquinto, A. L. (1989). Inertia and creeping rationality in strategic decision processes. Academy of management journal, 32(3), 516-542.

Gao, K.; Yang, Y.; Sun, L., & Qu, X. (2020). Revealing psychological inertia in mode shift behavior and its quantitative influences on commuting trips. Transportation research part F: traffic psychology and behaviour, 71, 272-287.

Geiger, D., & Antonacopoulou, E. (2009). Narratives and organizational dynamics: Exploring blind spots and organizational inertia. The Journal of Applied Behavioral Science, 45(3), 411-436.

Ghaffari, R., & Rostamnia, Y. (2013). Organizational Inertia and Social Laziness: Dysfunctions of Bureaucratic Organizational Culture, Public Management, 9(2), 307-322. (In Persian)

Glaser, Barney G. (1992). Basics of Grounded Theory Analysis. Mill Valley, Ca.: Sociology Press.

Godkin, L., & Allcorn, S. (2008). Overcoming Organizational Inertia: A Tripartite Model for Achieving Strategic Organizational Change. Journal of Applied Business and Economics, 8(1): 82-95.

Gresov, C.; Haveman, H. A., & Oliva, T. A. (1993). Organizational design, inertia and the dynamics of competitive response. Organization Science, 4(2), 181-208.

Haag, S. (2014). Organizational Inertia as Barrier to Firms’ IT Adoption: Multidimensional Scale Development and Validation, 12TH Aerican conference on Information system, Savannah.

Hannan, M. T., & Freeman, J. (1984). Structural inertia and organizational change, American sociological review, 149-164.

Haraandi A.L.; Zarbi Shahmarbiglo, A., & Mirzaeian Khamse, P. (2020). A model to identify obstacles to the implementation of the comprehensive strategic plan of Tehran using grounded theory Classic method, Urban management, 58, 7-27.

Hasannejad, R. (2021). Correlation of Organizational Laziness with Organizational Performance Mediated by Organizational Inertia in the Staff of the Ministry of Sports and Youth. Journal of Health Promotion Management, 11(1), 72-84.

Heimonen, M. (2011). Organizational Inertia in a Strategic Public Sector Merger: Case Aalto University, School of Science, Department of Industrial Engineering and Management, Aalto University.

Huang, H.-C.; Lai, M.-C.; Lin, L.-H., & Chen, C.-T. (2013). Overcoming organizational inertia to strengthen business model innovation, Journal of Organizational Change Management, 26(6), 977–1002. 

Huff A.S., Huff J.O. (2000). When firms change direction, Oxford University Press, Oxford.

Javadi, S. M.; Al-Wadari, H.; Amirkhani, A. H., & Jamshidi, A. (2017). Presenting the Organizational Inertia Management Model in University of Medical Sciences North Khorasan, Management of Government Organizations, 5(4), 48-29. (In Persian)

Kaplan. S., & Henderson. R., (2005). Inertia and Incentives: Bridging Organizational Economics and Organizational Theory, Organization Science, 16(5), 509-521.

Krauss, J., & Vanhove, A. J. (2022). Organizational culture perceptions and change frequency: the moderating effect of members' hierarchical level in the organization. Leadership & Organization Development Journal.

Kelly, D., & Amburgey, T. L. (1991). Organizational Inertia and Momentum: A Dynamic Model of Strategic Change, Academy of Management Journal, 34(3), 591–612.

Kim, T. Y.; Oh, H., & Swaminathan, A. (2006). Framing interorganizational network change: A network inertia perspective. Academy of management review, 31(3), 704-720.

Lazerson, M., & Lorenzoni, G. (1999). Resisting Organizational Inertia: The Evolution of Industrial Districts, Journal of Management & Governance, 3, 361.

Liao, S. H. (2002). Problem Solving and Knowledge Inertia, Expert Syst.

Lincoln, Y. S. & Guba, E. G. (1985). Naturalistic inquiry, Beverly Hills, California, Sage Publications.

Larsen, E., & Lomi, A. (2002). Representing change: a system model of organizational inertia and capabilities as dynamic accumulation processes. Simulation modelling practice and theory, 10(5-7), 271-296.

Liao, S.; Fei, W.-C., & Liu, C. T. (2008). Relationships between knowledge inertia, organizational learning and organization innovation, Technovation, 28(4), 183–195.

Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry, Thousand Oaks, CA: Sage. P: 124.

Majid, A.; Yasir, M. T. A. M., & Tabassum, N. (2011). Organizational inertia and change portfolio: An analysis of the organizational environment in developing countries, African Journal of Business Management, 5(2), 383-388.

March, J. G., & Olsen, J. P. (1975). The uncertainty of the past: Organizational learning under ambiguity. European Journal of Political Research, 3, 147-158.

Mikalef, P.; Van de Wetering, R., & Krogstie, J. (2021). Building dynamic capabilities by leveraging big data analytics: The role of organizational inertia. Information & Management, 58(6), 103412.

Moradi, E.; Jafari, S. M.; Doorbash, Z. M., & Mirzaei, A. (2021). Impact of organizational inertia on business model innovation, open innovation and corporate performance. Asia Pacific Management Review, 26(4), 171-179.

Näslund, L., & Pemer, F. (2012). The appropriated language: Dominant stories as a source of organizational inertia. Human Relations, 65(1), 89–110. 

Nedzinskas, Š.; Pundzienė, A.; Buožiūtė-Rafanavičienė, S., & Pilkienė, M. (2013). The impact of dynamic capabilities on SME performance in a volatile environment as moderated by organizational inertia. Baltic Journal of Management, 8(4), 376–396. 

Okeefe, M., & Wright, G. (2009). Receptive organizational contexts and scenario planning interventions: A demonstration of inertia in the strategic decision making of a CEO despite strong pressure for a change; Futures.

Oosten, R. (2014). The Influence of Competition on Organizational inertia, bachelor thesis, supervisd by j. Delfgaauw, department of economics, erasmus School of Economics, erasmus university Rotterdam.

Omidvar, O.; Safavi, M., & Glaser, V. L. (2022). Algorithmic routines and dynamic inertia: How organizations avoid adapting to changes in the environment. Journal of Management Studies.

Pearse, N. J. (2010). Towards a social capital theory of resistance to change. Journal of Advances in Management Research, 7(2), 163-175.

Polites, G. L., & Karahanna, E. (2012). Shackled to the Status Quo: The Inhibiting Effects of Incumbent System Habit, Switching Costs, and Inertia on New System Acceptance. MIS Quarterly, (36:1), 21-42.

Prasheenaa, J., & Thavakurnar, D. (2020). Impact of dynamic capabilities on small and medium enterprises performance in a volatile environment as moderated by organizational inertia. Annamalai International Journal of Business Studies & Research, 12(1).

Rinta-Kahila, T.; Penttinen, E., & Nevalainen, A. (2016). Unfolding the Types of Organizational Inertia in Information Systems Adoption. Hawaii International Conference on System Sciences (HICSS).

Saragih, J. (2018). Analisis Pembobotan Variabel Inersia pada Algoritma Fuzzy C-Means dan Improved Cat Swarm Optimaztion (FCM-ICSO).

Schwarz, G. M.; Yang, K. P.; Chou, C., & Chiu, Y. J. (2020). A classification of structural inertia: Variations in structural response. Asia Pacific Journal of Management, 37(1), 33-63.

Schön, D. A. (1971). Beyond the Stable State. London: W. W. Norton.

Senior, B. (1997). Organisational Change, Pitman Publishing, London.

Sepahvand, R.; Arefnejad, M., & Shariatnejad, A. (2017). Identifying and prioritizing the factors causing organizational inertia using the fuzzy Delphi method, new research in decision making, 2(1), 117-95. (In Persian)

Shahabi, M., & Jalilian, H. (2011). Investigating the Relationships Between Knowledge Inertia, Organizational Learning, and Organizational Innovation, Management, and Human Resources in the Oil Industry, 4(15), 157-136. (In Persian)

Shijaku, E.; Larraza-Kintana, M., & Urtasun-Alonso, A. (2020). Network centrality and organizational aspirations: A behavioral interaction in the context of international strategic alliances. Journal of International Business Studies, 51(5), 813-828.

Strauss, A. L., & Corbin, J. (1990). Basics of qualitative research: Grounded theory procedures and techniques. Newbury Park: Sage Publications

Smith Michael F.; Lancioni Richard A., & Oliva Terence A. (2005). The Effects of management inertia on the supply chain performance of produce-tostock firms, Industrial Marketing Management, 34, 614-628.

Tamartash, A. S.; Saberi, A., & Khosravi, A. (2022). The Examination of the Organizational Inertia on Organizational Laziness and Organizational Anomie in the University of Tehran, Organizational Culture Management, 19(4), 630-609. (In Persian)

Teofilus, T.; Ardyan, E.; Sutrisno, T. F.; Sabar, S., & Sutanto, V. (2022). Managing Organizational Inertia: Indonesian Family Business Perspective. Frontiers in psychology, 13, 839266.

Tripsas, M., & Gavetti, G. (2000). Capabilities, cognition, and inertia: Evidence from digital imaging. Strategic management journal, 21(10‐11), 1147-1161.

Van Witteloostuijn, A. (1998). Bridging behavioral and economic theories of decline: Organizational inertia, strategic competition, and chronic failure. Management Science, 44(4), 501-519.

Wang, P. Yang, X. (2013). A Review of Knowledge Inertia: How can we explain the hindrance on individual innovation, International Academic Workshop on Social Science.

Wang, M. C.; Chen, P. C., & Fang, S. C. (2020). How environmental turbulence influences firms’ entrepreneurial orientation: the moderating role of network relationships and organizational inertia. Journal of Business & Industrial Marketing, 36(1), 48-59.

Watson, G. (1971). Resistance to change, American Behavioral Scientist, 14(5), 745-66.

Williams, J. M. (2020). Discourse inertia and the governance of transboundary rivers in Asia. Earth System Governance.

Zan, A.; Yao, Y., & Chen, H. (2022). Knowledge search and firm innovation: the roles of knowledge inertia and knowledge integration capability. Technology Analysis & Strategic Management, 1-16.

Zhen, J.; Cao, C.; Qiu, H., & Xie, Z. (2021). Impact of organizational inertia on organizational agility: The role of IT ambidexterity. Information Technology and Management, 22(1), 53-65.