Feasibility of the deployment of monitoring system for satisfaction of users in the libraries organization, museums and center documents of the Astan Quds Razavi from the viewpoint of librarians

پژوهشنامه کتابداری و اطلاع رسانی

Article 10, Volume 14, Issue 1 - Serial Number 27, June 2024, Pages 223-244   

Document Type: Original Article

DOI: 10.22067/infosci.2024.70189.1031

Authors

Seyyde Zahra Hojjat Hoseini^{* 1}; Iraj Radad²

¹Graduated from Master's degree, information science and epistemology, Imam Reza International University (AS), Mashhad, Iran.

²Associate Professor, Department of Information Science and Epistemology, Imam Reza International University, Mashhad, Iran.

Abstract

Abstract

Introduction: Today, organizations, especially libraries, are focused on the value of relationships with their customers and change their strategies from the orbital product of the customer, and the monitoring system of satisfaction as an effective strategy is of great importance. Therefore, the present study aimed to investigate the possibility of establishing the monitoring system of user satisfaction in the Astan Quds library from the viewpoint of librarians.

Methodology: This quantitive research was an applied one in terms of purpose and a descriptive-quantitative one in terms of data collection. The data gathering tool was a researcher-made questionnaire. The statistical population of the study was librarians working in the Central Library of Astan Quds, among which 130 were selected by simple random sampling and the questionnaire was distributed among them. The analysis was performed using SPSS software in two descriptive and inferential levels.

Results: Data analysis showed that the possibility of deployment of user satisfaction systems in the central library of Astan Qods in the organizational level of marketing (customer-orbital), management (Strategic Planning, Organizational Culture, Internal Marketing, Project Management) and Information Technology (Innovation and knowledge management) and also at the individual level from the perspective of admission at moderate level.

Conclusion: According to the findings of the research, the Library of the Astan Quds seems to take action to establish a monitoring system of satisfaction, although it needs to enhance the factors raised at individual and organizational level.

Keywords

Users'; Satisfaction; User Satisfaction System; Astan Quds Library; Feasibility Study

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