تحلیل مفهوم سازمان امن در بیمارستان‌های تأمین اجتماعی با بهره گیری از رویکرد تکاملی راجرز

پژوهش نامه مدیریت تحول

مقاله 10، دوره 16، بهار و تابستان 1403، مرداد 1403، صفحه 329-372   

نوع مقاله: مقاله پژوهشی

شناسه دیجیتال (DOI): 10.22067/tmj.2024.87329.1558

نویسندگان

فاطمه سادات وهاب زاده مقدم¹؛ احمد ودادی^{* 2}؛ کرم الله دانشفرد³

¹دانشجوی دکتری مدیریت دولتی، دانشکده مدیریت و اقتصاد، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران

²دانشیار، گروه مدیریت دولتی، واحد تهران مرکز، دانشگاه آزاد اسلامی، تهران، ایران

³استاد، گروه مدیریت دولتی، دانشکده مدیریت و اقتصاد، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران

چکیده

هدف از این پژوهش، روشن ساختن مفهوم سازمان امن و درک ویژگی­ها، پیشران­ها و پسران­های آن در بیمارستان­های تأمین اجتماعی با استفاده از رویکرد تحلیل مفهوم تکاملی راجرز است. متون منتشرشده به زبان انگلیسی و فارسی در چهل سال اخیر در حوزه دانش مدیریت جستجو شد. پس از اعمال معیارهای ورود و نمونه­گیری نهایی، 77 مقاله، 22 کتاب و 9 پایان­نامه انتخاب شدند و موردبررسی و تحلیل عمیق قرار گرفتند. فرآیند تحلیل نیز تحت نظارت و بازبینی دو نفر از اساتید صاحب­نظر در زمینه مدیریت انجام شد. تحلیل مفهوم موردمطالعه نشان داد مهم­ترین ویژگی­های سازمان امن عبارتند از: پذیرش شکست، صراحت شدید، شفافیت، تعارض سازنده، رواج «نمی­دانم»، گوش­دادن متواضعانه، ارزیابی سریع و مراقبت از کارکنان. پیشران­های سازمان امن عبارتند از: درس گرفتن از اشتباهات، تشویق یادگیری، کاهش میانبر زدن، اشتراک­گذاری دانش، کسب ارزش از تفاوت­ها، پرهیز از سکوت و ترویج صحبت کردن، پاسخ­دهی مؤثر، طراحی و اجرای ساختارهای منسجم برای استخراج ایده­ها و دغدغه­ها، فرهنگ­سازی، رعایت تعادل در ایجاد امنیت روان­شناختی. مهم­ترین پسران­های ایجاد سازمان امن عبارتند از: وجود ترس، پایین آوردن استانداردهای عملکردی، رواج افشاگری بی­پروا، عدم‌حمایت از نوآوری، عدم پرورش تعهد کاری، عدم وجود جوّ مشارکتی، پنهان­کاری دانش، بدبینی سازمانی، عدم تأکید بر اهداف، عدم برنامه­ریزی فرآیندها. دستاوردهای این پژوهش می­تواند نقطه آغازی برای انجام پژوهش­های آتی و تدوین مدل مفهومی سازمان امن باشد.

کلیدواژه‌ها

سازمان امن؛ امنیت روان‌شناختی؛ بیمارستان های تأمین اجتماعی؛ رویکرد تکاملی راجرز

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