A Systemic Approach to Evaluate Maturity in Data-Driven Human Resource Analytics: The Multi-Level Perspective Framework

Journal of Systems Thinking in Practice

مقالات آماده انتشار، پذیرفته شده، انتشار آنلاین از تاریخ 19 مهر 1404

نوع مقاله: Research Article

شناسه دیجیتال (DOI): 10.22067/jstinp.2025.94182.1159

نویسندگان

Hamidreza Aghaeian¹؛ Ali Piran Nejad^{* 2}؛ Hasan Boudlaie³

¹Department of HR management and Organizational behavior Tehran University Kish International campus

²Department of leadership and Human Capital, University of Tehran

³Kish International Campus, University of Tehran, Iran

چکیده

Many maturity models for Human Resource Analytics (HRA) do not reflect how capabilities grow across different levels inside and outside the organization. We use a systems thinking view to assess HRA maturity across five stages, from Initial to Optimized. The study combines the Fuzzy Analytic Hierarchy Process (FAHP) to weight nine key performance indicators (KPIs) and the Multi-Level Perspective (MLP) to interpret how change is shaped by outside pressures, current routines, and local innovations. The nine KPIs cover training, data security, system integration, budgeting, and related enablers. Results show a clear shift in priorities: early stages focus on funding, training, and basic safeguards, while later stages emphasize full integration and continuous improvement. MLP helps connect these internal shifts to wider forces of digitalization and policy. The work offers practical guidance for organizations in Iran that aim to build HRA in resource constrained settings. We also outline next steps, including simple simulation tools and adaptive roadmaps, so leaders can test “what if” choices and plan long term alignment between HR strategy and changing socio technical conditions.

کلیدواژه‌ها

Human Resource Analytics Maturity Model؛ Multi Level Perspective؛ Systems Thinking؛ Data-Driven Human Resource Management