Evaluating knowledge management effect on differentiation competitive strategy creation via organization value chain

پژوهش نامه مدیریت تحول

Article 1, Volume 1, Autumn & Winter 2010, February 2010, Pages 1-20   

Document Type: Articles

DOI: 10.22067/pmt.v1i2.2881

Authors

Ghasem Ansari Ranani^{* 1}; Mohamad Ghasemi Namaghi²

¹Associate professor Allameh Tabatabai University

²Assistant professor Shahid Chamran University

Abstract

The purpose of this research is evaluating knowledge management effect on differentiation competitive strategy creation via organization value chain .this article based on results of a survey conducted in software system firms .for designing conceptual framework we review the literature and history of research include of definitions, concepts, models and research finding of others. we use organization value chain model as a base to evaluate knowledge management effect on organizational processes .at first we perform exploratory studies such as text analysis and conducting interview and then evaluate effect of knowledge management indexes on different organization parts via survey method .we use questionnaire to measure KM processes ,innovation (individual, group and organizational) .employees special skills and customer satisfaction .we use structural equation model and LISREL software to examine relationship between variables .finally the variable relationships in conceptual model confirmed.

Keywords

knowledge management (KM); differentiation competitive strategy; organization value chain; innovation; employees special skills; customer satisfaction

References

- Alvani , Seyed Mehdi and Danai fard Hasan (1998), Qualitative Research Method in Management, Tehran, safar publication 
- Doas ,da (1997), Survey in Social Science , translated by hoshang naebi ,Tehran , ney publication. 
- Blackler, F. (1995), “Knowledge, knowledge work and organizations: an overview and interpretation”, Organization Studies, Vol. 16 No. 6, pp. 1021-46. 
- Bukowitz W. R., Williams R. L. The Knowledge Management Fieldbook, Pearson Education Limited: London, 1999. 
- Firestone, J.M. (2001), ‘‘Estimating benefits of knowledge management initiatives: concepts, methodology, and tools’’, Journal of Knowledge and Innovation, Vol. 1 No. 3, pp. 13-27.
- Hafez nia , Mohamad Reza (1998) , Introduction on Research Method in Human Science ,Tehran ,samt publication 
- Hoyle, Rick H. (2000), “Structural equation modeling: concepts, issues, and applications”, california SAGE
- Jones, D. (2003), “Knowledge management and technical communication: a convergence of ideas and skills”, available at: 
https://faculty.washington.edu/markh/tc400
- Nonaka, I. and H. Takeuchi, The Knowledge Creating Company, Oxford University Press, Oxford, 1995.
- O’Dell, C. (1996), “A current review of knowledge management best practice”, Conference on Knowledge Management and the Transfer of Best Practices, Business Intelligence, London.
- Porter, M.E. (1989), “How competitive forces shape strategy”, Harvard Business Review, Vol. 57No. 2, pp. 137-45.
- Smith, R. (2001), “A roadmap for knowledge management”, available at: www2.gca.org/knowledgetechnologies/2001/proceedings
- Spender, J.C. (1996), “Making knowledge the basis of a dynamic theory of the firm”, Strategic Management Journal, Vol. 17, pp. 45-62.
- Wiig, K. (1997), “Knowledge management: an introduction and perspective”, Journal of Knowledge Management, Vol. 1 No. 1, pp. 6-14. 
- Zack, M.H. (1999), “Developing a knowledge strategy”, California Management Review, Vol. No. 3, pp. 125-145