Customization of criterion framework of EFQM business Excellence model Case of: IDRO affiliated companies

پژوهش نامه مدیریت تحول

مقاله 3، دوره 3، شماره 5، دی 1390، صفحه 44-67   

نوع مقاله: مقالات

شناسه دیجیتال (DOI): 10.22067/pmt.v3i5.10863

نویسنده

امیر حسین خالقی^*

چکیده

Abstract
European Foundation for Quality management (EFQM) Business Excellence model as a holistic management tool for Corporate Performance Measurement and Self improvement is a prevalent assessment approach in today's organizations. Criterion weights' structure of EFQM Excellence model is one of the constituted elements of the excellence model. This research investigates the weights' structure of EFQM Excellence Model with Data Triangulation approach, and eventually suggests a customized framework of Criterion weights for organizations within the Research population. Research data was collected through a survey of 52 Iranian Companies from IDRO affiliated Companies. Survey data was analyzed by means of Factor score regression based on Confirmatory Factor Analysis on 500 Bootstrapped samples. The analysis showed that perceived weights of enabler criteria are not inconsistent with current weight allocation of the EFQM enablers but this is not the case for the Results, consequently perceived weight structure vary from the EFQM weight structure. However, perceived weights of Enabler Criteria are significantly different from those of Result criteria.

Keywords: Customized business excellence model, European foundation for quality management (EFQM), Business excellence, Criterion weight