Abulfazli, Abulfazl; Ghorbani, Hasan (2009) Investigate the moderating role of no confidence to avoid online promotions, information technology management, 1(2), 51-66. (In Persian)
Chang PL; Hsieh, PN (1996) customer involvement with services in public library, Library Review, pp. 17-24.
Chang, P. and Hsieg, P. (1997) customer involvement with services in public libraries.Asia Libraries, 6(3/4), pp. 242-249.
Chen, Tung-shou; Chen, Rong-Chang; Chang, Tsui-Yun (2004) A Research to increase user’s satisfaction and loyalty Based on the Customer Satisfaction Index: A case study on the National taichungInstitue of technology’s Library, ICADL, LNCS 3334, pp. 574-583.
Chuang, Chih-Feng; Cheng, Chao-jen (2010) A study of institutional repository service quality and users’ loyalty to college libraries in Taiwan: the mediating & moderating effects, journal of Convergence information technology (5) No.8, p.p.
Cohen & et al. (2001) Research Methods in education, Routledge: Falmer.
Dong-Geun Oh (2003) Complaining behavior of public library users in South Korea, Library and information science Research (25) pp. 43-62.
Gopta, Dinesh K. (2003) marketing of library and information services: Building a new discipline for library and information science education in Asia, malasian journal of library and information science (8) No. 2 pp. 111-120
Haddadian, Alireza et al. (2013) Preconditions and consequences of customer loyalty of libraries: a model for customer loyalty of Central Library of Astan Quds Razavi, Library and Information Research Journal, 2(2), 1-20. (In Persian)
Hernon, Peter (2002) Quality: New Directions in the Research, The Journal of Academic Librarianship, 28 (4) pp. 224-231.
Hernon, Peter; Altman, Ellen (2010) Assessing service quality: Satisfying the Expectations of library customers, United States American: American Library Association
Hernon, Peter; Nitecki, Danuta A (2001) Service Quality: A Concept Not Fully Explored, LIBRARY TRENDS (SPRING), PP. 687-708.
Kassim, Norliya Ahmad (2009) Evaluating user’s satisfaction on academic library performance, Malaysian Journal of Library & Information Science (14)2, pp. 101-115
Kerr, George D. (2010) gaining and retaining customer loyalty, public library quarterly(29) issue 1, pp. 1-29
Keshvari, Mariam; Geraee, Ehsan (2014), Developing a model of the factors affecting customer loyalty in Public Libraries: A Case Study of Lorestan Province, Library and information science, 63 (3), Vol (13), 15-36. (In Persian)
Kiran, k; Diljit, S (2011) Antecedents of customer loyalty: Does service quality suffice? Malaysian journal of Library & Information Science, (16) No. 2. pp. 95-113
Lundkuist, Anders; Yakhlef, Ali (2004) customer involvement in new service development: a conversational approach, managing service quality, 14(2/3) pp. 249-257.
Malik.SaifUllah (2012), Customer satisfaction, Perceived Services Quality and Mediating Role of Perceived Value, International Journal of Marketing (4)1, pp. 68-76
Martensen, Anne; Grønholdt, Lars (2003) Improving Library Users’ perceived quality, satisfaction and Loyalty: An integrated measurement and management system. The Journal of Academic LibrarianshipVol (29), No (3) pp. 140-147
McKnight, Susan (2010) Library decision making informed by customer values, (doctoral Dissertation), Nottingham Trent University.
Mowen, J.C., and Minors, M. (2001).Consumer Behavior: A Framework, 6th edition, Prentice Hall, Inc.
Nicolajsen, Hanne Westh (2010) Service Innovation In Academic Libraries: Is There a Place for the Customers?, Library Management, 31(4/5), pp. 304-318.
Pillossof, Linna; Nickel, Felix (2009) Service Branding from the Consumer’s Point of View (An examination of the effects of services brand dimensions on brand loyalty), Master Thesis in science in marketing, Aarhus University, school of Business.
Roszkowski, Michael J., Baky, John S. & Jones, David B. (2005) So which score on the LibQual+TM tells me if library users are satisfied?, Library & Information Science Research (27), pp. 424-439.
Rowley, Jennifer (2000) "From users to customers?",OCLC Systems & Services, Vol. 16 Iss: 4, pp.157 - 167
Rowley, Jennifer; Dawes, Jillian (1999) customer loyalty – a relevant concept for librarian? , Library Management (20) No (6) pp. 345-351
Satpathy, Sunil Kumar; Satapaty, santosh Kumar (2013) Users’ Perception on Medical College Libraries’ Systems and Services of Odisha, DESIDOC Journal of Library and Information Technology, 33(2) pp. 87-89.
Scupola, Ada; Nikolajsen, H. W. (2009) the role of customer Involvement in Library E-services (book chapter) Information Systems: People, Organizations, Institutions, and Technologies, edited by Alessandro D'Atri, DomenicoSaccà, Berlin Heidelberg: Physica-Verlag Rudolf Liebig GmbH, pp. 15-22
Thakuria, Pranjit Kumar (2007) Concept of Quality in Library Services: an overview, PLANNER (Gauhati University: 5th convention: December 7-8) pp. 412-420
Varlejs, Jana; Walton, Graham (2009) Strategies for Regenerating the Library and Information Professions: IFLA
Vedpathak, SmitaYogesh (2013) ROLE OF BRANDING IN ACHIVING CUSTOMER LOYALTY, e-library science research journal, 1(4), available at: http://lsrj.in/UploadedData/25.pdf visited in: 2013/5/14
