ارائه الگوی خط مشی گذاری در حوزه خدمات شهری شهرداری با رویکرد آمیخته

مهندسی عمران فردوسی

مقاله 6، دوره 36، شماره 3 - شماره پیاپی 43، آبان 1402، صفحه 83-98   

نوع مقاله: مقاله پژوهشی

شناسه دیجیتال (DOI): 10.22067/jfcei.2023.83093.1240

نویسندگان

مرتضی شریفی¹؛ محمود مدیری²؛ حسن امیری^{* 1}؛ فرزانه بیگ زاده³

¹گروه مدیریت دولتی، واحد تهران جنوب، دانشگاه آزاد اسلامی، تهران، ایران

²گروه مدیریت صنعتی، واحد تهران جنوب، دانشگاه آزاد اسلامی، تهران، ایران.

³گروه مدیریت کسب و کار، واحد تهران جنوب، دانشگاه آزاد اسلامی، تهران، ایران

چکیده

خط‌مشی‌گذاری مناسب یکی از راهکارهای مناسب برای کسب اهداف توسعه شهری و ارائه خدمات بهتر به شهروندان می‌باشد. تحقیق حاضر با هدف ارائه الگوی خط‌مشی‌گذاری در حوزه خدمات شهری شهرداری با رویکرد آمیخته انجام شده است. هدف تحقیق کاربردی است. این تحقیق با رویکرد آمیخته در دو بخش کیفی و کمی انجام شده است. در بخش کیفی، ابعاد و مولفه‌های الگو با روش تحلیل محتوا استخراج شدند. در بخش کمی، داده‌ها با استفاده از ابزار پرسش‌نامه جمع‌آوری شده است. جامعه تحقیق تعداد 10 نفر خبره شامل مدیران ارشد شهرداری هستند. با تکنیک دلفی فازی، ابعاد و مولفه‌ها غربالگری و انتخاب و با روش دیمتل فازی روابط بین آن‌ها تعیین و الگو طراحی و در نهایت با استفاده از روش فرآیند تحلیل شبکه‌ای فازی وزن‌دهی و اولویت بندی شدند. یافته‌های بخش کیفی نشان داد که الگو شامل پنج بعد «محیطی»، «اقتصادی»، «فرهنگی»، «محتوایی»، و «عملیاتی» به همراه 20 مولفه می‌باشد. یافته‌های بخش کمی و دیمتل فازی نشان داد که به ترتیب اولویت ابعاد «محیطی»، «فرهنگی»، «اقتصادی»، «محتوایی»، «عملیاتی» بر یکدیگر اثرگذار هستند به گونه ای که «محیطی» تاثیرگذارترین و «عملیاتی» تاثیرپذیرترین می باشد. یافته‌های وزن‌دهی نیز نشان داد که بعد «عملیاتی» بیشترین وزن و مولفه‌های «ظرفیت های انسانی»، «ارزیابی»، و «اجرایی» به ترتیب اهمیت اول تا سوم را کسب کردند. مدیران شهرداری برای بهبود اجرای الگوی پیشنهادی بر توانمندسازی نیروی انسانی در بخش درون سازمانی و هماهنگی با بالادستی در بخش بیرون سازمانی تمرکز داشته باشند.

کلیدواژه‌ها

خط مشی؛ خط مشی‌گذاری؛ خدمات شهرداری

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