نقش بالنده‌سـازی کارکنــــان در بهبود اعتماد متقابل آنان به مدیران

پژوهش نامه مدیریت تحول

مقاله 2، دوره 1، شماره 1 بهار و تابستان 1388، خرداد 1388، صفحه 9-30   

نوع مقاله: مقالات

شناسه دیجیتال (DOI): 10.22067/pmt.v1i1.2253

نویسندگان

حبیب اله دعائی^{* 1}؛ محمد مهدی فراحی²؛ محمد حسین همایونی¹

¹دانشگاه فردوسی مشهد

²دانشگاه تهران

چکیده

شکل‌گیری جوّ اعتماد در سازمان از جمله الزامات موفّقیت سازمان‌ ها در محیط امروز کسب و کار است. در این بین، نقش مدیران منابع انسانی در شکل‌ دهی به فرهنگ و رفتارهای مبتنی‌ بر اعتماد متقابل در سازمان، نقشی مهم و تاثیرگذار است. بنابراین، شناخت چگونگی تاثیر گذاری اقدامات و سیاست‌ های مدیریت منابع انسانی بر شکل‌گیری فرهنگ اعتماد متقابل درسازمان نیز از اهمیت فراوان برخوردار است. از این‌ رو این مطالعه، تاثیراقدامات بالنده‌ سازی‌کارکنان (شامل چهاراقدام اصلی‌ آموزش‌ کارکنان، توسعه شایستگی‌ ها، تبادل اطلاعات، و توانمندسازی کارکنان)، بر شکل‌ گیری اعتماد آنان به مدیران شان را آزمون می‌ نماید. با استفاده از آزمون رگرسیون و مدل معادلات ساختاری و تحلیل پاسخ‌ های 138 نفر از کارکنان شرکت داده‌ پردازی ایران، چارچوبی که این اقدامات بر اعتماد کارکنان به مدیران تاثیر می‌ گذارد، ارائه گردیده است. نتایج پژوهش نشان داد اقدامات توسعه شایستگی‌ ها، توانمند‌سازی کارکنان و تبادل اطلاعات با کارکنان دارای تاثیر مثبت و معنادار بر شکل‌ گیری اعتماد آنان به مدیران است. با این حال تحلیل مسیر نشان می‌ دهد تاثیر آموزش کارکنان بر اعتماد آنان به مدیران به صورت غیر مستقیم است. بدین صورت که توسعه شایستگی‌ ها، به‌عنوان میانجی بر ارتباط میان آموزش و اعتماد کارکنان به مدیران تاثیر گذار است.

کلیدواژه‌ها

اعتماد؛ بالنده‌سازی کارکنان؛ آموزش؛ توسعه شایستگی؛ تبادل اطلاعات؛ توانمندسازی

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