Emotional Intelligence and its Psychological Impact on the Performance of Employees in Nigeria Health Sector

Journal of Research and Rural Planning

دوره 13، شماره 3 - شماره پیاپی 46، بهمن 2024، صفحه 41-50   

نوع مقاله: Original Article

شناسه دیجیتال (DOI): 10.22067/jrrp.v13i3.2406-1104

نویسندگان

Augustine Chibueze Iherobiem^{* 1}؛ Emmanuel Onyekachi Iherobiem¹؛ Gloria Chiamaka Iherobiem²

¹Olabisi Onabanjo University, Ogun State, Nigeria

²Imo State Polytechnic, Imo State, Nigeria

چکیده

Purpose- The purpose of this study was to determine the extent to which emotional intelligence have a psychological impact on the performance of employees in Nigeria health sector
Design/methodology/approach- A descriptive survey research approach was employed to achieve this goal, and the study's population comprised of 102 nurses and doctors of State Hospital Ijebu Ode, Ogun State, Nigeria. Since nurses and doctors are recognized as the professionals who provide care services to patients in the organization, they make up the population. The Yamane formula was used to determine the sample size of 81, and the convenience sampling technique was used to select the respondents
Finding- Out of the questionnaire distributed 72 was completed and returned, yielding 89% response rate. The analysis's showed that emotional intelligence has a 52% variance in employee performance, with a R square value of 0.520. Additionally, it was discovered that employee performance was significantly and favorably impacted by the emotional intelligence predictor variables of self-awareness, self-management, social awareness, and relationship management with a βeta values of 0.341, 0.411, 0.217, and 0.381, respectively
Original/value- An organization cannot experience improved performance or a sustained competitive advantage if its human resources are not managed efficiently. This is because human resources are the only resources within the organization that possess thoughts, feelings, and hopes. The study results would help managers in the health sector increase awareness of emotional intelligence's value within their workplaces as doing so would benefit both the employee and the organization.

کلیدواژه‌ها

Self-Awareness؛ Self-Management؛ Social Awareness؛ Relationship Management؛ Emotional Intelligence؛ Employee Performance

مراجع

1. Ahmed, A.K., Ata, A.A., & Metwally, F.G. (2019) Effect of talent management on nurses’ emotional intelligence and organizational performance. Biomedicine and Nursing, 5(3), 62–71. Doi:10.7537/marsbnj050319.09.
2. Akanni, A. A., Obi, I. N., and Oduaran, C. A. (2022). Occupational stress, emotional intelligence and psychological wellbeing of nurses in government-owned hospitals. European Review of Applied Sociology, 15(24), 21-29. DOI: 10.2478/eras-2022-0003
3. Akgerman, & Sönmez B. (2020) The relationship between trust in first-line nurse managers and organizational commitment. International Nursing Review, 67(2), 183–190. https://doi.org/10.1111/inr.12576
4. Alsufyani, A. M., Aboshaiqah, A. E., Alshehri, F. A., & Alsufyani, Y. M. (2022). Impact of emotional intelligence on work performance: The mediating role of occupational stress among nurses. Journal of Nursing Scholarship, 54, 738–749. https://doi.org/10.1111/jnu.12790
5. Bianchi, R., Schonfeld, I. S., & Laurent, E. (2019). Burnout: Moving beyond the status quo. International Journal of Stress Management, 26(1), 36–45. http://dx.doi.org/10.1037/str0000088
6. Creswell, J. W., & Clark, V. L. P. (2017). Designing and conducting mixed methods research. Sage publications.
7. Hrefish, Z. A., & H.H., A. L. H. (2020). Emotional intelligence and work-related stress among nurses working in psychiatric hospitals. Indian Journal of Forensic Medicine and Toxicology, 14(2), 652–656. DOI: 10.1111/jnu.12790
8. Goleman, D., (1995). Why it can matter more than IQ. Emotional intelligence.
9. Kiishi, V. D. (2024). The Role of Emotional Intelligence in Effective Leadership and Its Impact on Team Performance: A Study of the University of Ibadan, Nigeria. International Journal of Business and Management Review, 12(2), 75-138. https://doi.org/10.37745/ijbmr.2013/vol12n275138
10. Kwajaffa, P. S., Chidi, O. V., Ali, M. A., Mukhtar, Y. M., & Baba, M. U. (2020). Personality traits and emotional intelligence among health care professionals in a tertiary hospital. International Journal of Psychology and Counselling, 12(2), 31-37. https://doi.org/10.5897/IJPC2019.0587
11. Lee, Y. H., & Chelladurai, P. (2018). Emotional intelligence, emotional labor, coach burnout, job satisfaction, and turnover intention in sport leadership. European Sport Management Quarterly, 18(4), 393–412. https://doi.org/10.1080/16184742.2017.1406971
12. Liu, S.-j., Wang, Q.-n., She, J., Zhang, Y.-h., & Xu, H. (2023). Relationship between emotional intelligence and job stressors of psychiatric nurses: A multi-centre cross-sectional study. Journal of Clinical Nursing, 32, 7730–7739. https://doi.org/10.1111/jocn.16865
13. Maslow, A., & Lewis, K. J. (1987). Maslow's hierarchy of needs. Salenger Incorporated, 14(17), 987-990.
14. Merkusi, S., & Aini, Q. (2020). Research on job stress and nurse performance. Journal Medicoeticolegal Dan Manajemen Rumah Sakit, 9(2), 154–160. DOI: https://doi.org/10.18196/jmmr.92126
15. Miao C, Humphrey RH, Qian S. (2020) The cross-cultural moderators of the influence of emotional intelligence on organizational citizenship behavior and counterproductive workbehavior. Human Resource Development Quarterly. 31, 213–233. https://doi.org/10.1002/hrdq.21385
16. Mukokoma, M. M. N. (2020). Emotional Intelligence and Intrinsic Motivation in Job Performance. International Journal of Management Studies and Social Science Research, 2(4), 1-12. https://www.ijmsssr.org/paper/IJMSSSR00173.pdf
17. Mustofa, A. Z. (2022). Hierarchy of Human Needs: A Humanistic Psychology Approach of Abraham Maslow. Kawanua International Journal of Multicultural Studies, 3(2), 30-35. DOI: https://doi.org/10.30984/kijms.v3i2.282

12. Obaide, A. E. (2022). Implication of emotional intelligence on organizational performance: A study of social development secretariat, abuja, Nigeria. International Journal of Arts, Humanities and Social Studies, 4(2), 88-94. https://www.ijahss.in/
13. Obiekwe, K. K. P., & Ogbo, R. N. P. (2020). Principals’ Emotional Intelligence and their Administrative Performance in Public Secondary Schools in Anambra State. International Journal of Education and Evaluation, 6(3), 35-43. https://www.iiardpub.org
14. Olatunji, O. A., Idemudia, E. S., & Owoseni, O. O. (2020). Investigating the role of emotional intelligence and role conflict on job burnout among special education teachers. Journal of Intellectual Disability–Diagnosis and Treatment, 9(1), 128-136. https://doi.org/10.6000/2292-2598.2021.09.01.16
15. Pandey, P., & Pandey, M. M. (2021). Research methodology tools and techniques. Bridge Center.
16. Papathanasiou, I. V., Fradelos, E. C., Nikolaou, E., Tsaras, K., Kontopoulou, L., & Malli, F. (2021). Emotional intelligence and professional boredom among nursing personnel in greece. Journal of personalized medicine, 11(8), 750. https://doi.org/10.3390/jpm11080750
17. Phina, O. N., Patrick, O. A., & Nwabuike, C. (2022). Emotional Resilience and Employee Performance of Commercial Banks in South-East Nigeria. Annals of Human Resource Management Research, 2(2), 105-115. https://doi.org/10.35912/ahrmr.v2i2.1352
18. Raj, (2021). Effect of Emotional Intelligence on the Job Performance of IT Professionals. The International Journal of Indian Psychology, 9(1), 1793-1810. DOI: https://doi.org/10.25215/0901.189
19. Rakhshani, T., Motlagh, Z., Beigi, V., Rahimkhanli, M., & Rashki, M. (2018). The relationship between emotional intelligence and job stress among nurses in Shiraz, Iran. Malaysian Journal of Medical Sciences, 25(6), 100–109. https://doi.org/10.21315/mjms2 018.25.6.10
20. Ramadan, E. N., Abdel-Sattar, S. A.-L., Abozeid, A. M., & El Sayed, H. A. E. (2020). The effect of emotional intelligence program on nursing students' clinical performance during community health nursing practical training. American Journal of Nursing Research, 8(3), 361–371. DOI:10.12691/ajnr-8-3-6
21. Rayan, A., Sisan, M., & Baker, O. (2019). Stress, workplace violence, and burnout in nurses working in King Abdullah Medical City during Al-hajj season. The Journal of Nursing Research, 27(3), 1–7. DOI: 1097/jnr.0000000000000291
22. Rezvani, A., & Khosravi, P. (2019). Emotional intelligence: The key to mitigating stress and fostering trust among software developers working on information system projects. International Journal of Information Management, 48, 139–150. https://doi.org/10.1016/j.ijinfomgt.2019.02.007
23. Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, cognition and personality, 9(3),185-211.
24. Schlaegel, C. Engle, R., & Lang, G., (2022) The unique and common effects of emotional intelligence dimensions on job satisfaction and facets of job performance: an exploratory study in three countries, The International Journal of Human Resource Management, 33(8), 1562-1605. https://doi.org/10.1080/09585192.2020.1811368
25. Stajkovic, A. D., & Luthans, F. (1998). Self-efficacy and work-related performance: A meta-analysis. Psychological bulletin, 124(2), 240. https://psycnet.apa.org/doi/10.1037/0033-2909.124.2.240
26. Srivastava, S., Misra, R., Pathak, D., & Sharma, P. (2021). Boosting job satisfaction through emotional intelligence: a study on health care professionals. Journal of Health Management, 23(3), 414-424. https://doi.org/10.1177/09720634211035213
27. Vetbuje, B. G., & Olaleye, B. R. (2022). Relationship between Emotional Intelligence, Emotional Labour, Job Stress and Burnout: Does coping strategy work?. Journal of Intelligence Studies in Business, 12(1), 6-19. DOI: https://doi.org/10.37380/jisib.v12i1.912
28. Vrontis, D., Chaarani, H. E., Nemar, S. E., & Dib, H. (2021). The relationship between managers' emotional intelligence and employees' performance. Journal for International Business and Entrepreneurship Development, 13(2), 177-196. https://doi.org/10.1504/JIBED.2021.118270
29. Yan, X., Yang, K., Su, J., Luo, Z., & Wen, Z. (2018). Mediating role of emotional intelligence on the associations between core self-evaluations and job satisfaction, work engagement as indices of work-related well-being. Current Psychology, 37(3), 552–558. https://doi.org/10.1007/s12144-016-9531-2ee