روابط کارمند-سازمان و رفتار شهروندی سازمانی

پژوهش نامه مدیریت تحول

مقاله 3، دوره 7، بهار و تابستان 1394، شهریور 1394، صفحه 71-94   

نوع مقاله: مقالات

شناسه دیجیتال (DOI): 10.22067/pmt.v7i13.34114

نویسندگان

محمد لگزیان؛ محمد حسین همایونی راد^*

دانشگاه فردوسی مشهد

چکیده

تحقیق حاضر به بررسی روابط کارمند-سازمان به عنوان یک عامل تاثیرگذار‌ بر رفتار شهروندی سازمانی می پردازد. روابط کارمند- سازمان به صورت دو بعد حمایت سازمانی درک شده و هویت سازمانی مطرح شده است و استقلال شغلی به عنوان یک متغیر تعدیل‌کننده بین روابط کارمند- سازمان و رفتار شهروندی سازمانی در نظر گرفته شده است. بدین منظور کارکنان کتابخانه مرکزی یکی از دانشگاه‌های بزرگ دولتی به روش سرشماری مورد آزمون قرار گرفتند و برای آزمون مدل مفهومی تحقیق از رویکرد همبستگی و تحلیل رگرسیون خطی(با استفاده از نرم افزار ‌ُSPSS ) استفاده شد. نتایج نشان داد علاوه بر اینکه، حمایت سازمانی با هویت سازمانی رابطه معنی داری دارد، هر یک به طور مجزا نیز با رفتار شهروندی سازمانی نیز رابطه دارند. اما نقش استقلال شغلی به عنوان تعدیل گر رابطه حمایت سازمانی و هویت سازمانی با رفتار شهروندی سازمانی مورد تایید قرار نگرفت.

کلیدواژه‌ها

حمایت سازمانی درک شده؛ هویت سازمانی؛ استقلال شغلی؛ رفتار شهروندی سازمانی

مراجع

Aube, C.; Rousseau, V.; Estelle, M., & Morin, (2007). Perceived organizational support and organizational commitment. the moderating effect of locus of control and work autonomy, Journal of Managerial Psychology, 22(5), 479-495.

Alamian,V.; Imani, M. R.; Shahidi, A., & Habibitabar, Z. (2011). Study of the relationship between personality and organizational citizenship behavior. Journal of Government Organizations Management. 1(1). 39-52. (in persian)

Bergeron, D. M. (2007). The potential paradox of organizational citizenship behavior: good citizens at what cost? Academy of Management Review, 32(4),1078-95.

Becker, H. S. (1960). Notes on the concept of commitment. American Journal of Sociology, 66, 32-42.

Bell, S. J., & Menguc, B. (2002). The employee-organization relationship, organizational citizenship behaviors, and superior service quality, Journal of Retailing, 78, 131-46

Blau. P. (1964). Exchange and power in social life. New York: Wiley

Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: the telationship between affect and employee citizenship. Academy of Management Journal, 36, 587-595.

Baharlo, M.; Bashlideh, Q.; Hashemi Shekhshabani, S. E., & Naami, A. (2014). A survey of the relationship leader–member and organizational citizenship behavior: role of mediating psychological empowerment and organizational commitment. Organizational Culture Management. 12(1). 1-19. (in Persian).

Chan, S. H. (2006). Organizational identification and commitment of members of human development organization, Journal of Management Development, 25(3), 249-268.

Coyle-Shapiro, J. A. M., & Parzefall, M. (2008). Psychological contracts. In J. A. Barling & C. L. Cooper (Eds.), the SAGE Handbook of Organizational Behavior (1, 17-34). Thousand Oaks, CA: Sage Publications.

Coyle-Shapiro, J. A. M., & Shore, L. M. (2007). The employee-organization relationship: where do we go from here? Human Resource Management Review, 17(2), 166-179.

Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: an interdisciplinary review. Journal of Management, 31, 874-900.

Cotterell, N.; Eisenberger, R., & Speicher, H. (1992). Inhibiting effects of reciprocation wariness on interpersonal relationships. Journal of Personality and Social Psychology, 4, 658-668

Eisenberger, R.; Huntington, R.; Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71, 500-507.

Eisenberger, R.; Cotterell, N., & Marvel, J. (1987). Reciprocation ideology. Journal of Personality and Social Psychology, 53, 743-750.

Eisenberger, R.; Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied Psychology, 75(February), 51–59.

Elahiyari, M.; Hamidi, M.; Hematinejad, M., & Elahiyari, F. (2010). Relationship organizational identification and social-population factors with organizational citizenship behavior in sport. Sport management studies. 8(9). 95-112. (in persion).

Festinger, L. (1957). A theory of cognitive dissonance. in Tuzun, I. K. (2009).The impact of identification and commitment on job satisfaction The case of a Turkish service provider, Management Research News, 32(8),728-738.

Golam Hosseini, E.; Bejani, H., & Malekinia, E. (2009). Effective factors, dimensions and outcomes of organizational citizenship behavior. Journal of Police Human Development. 7(31). 12-34. (in persion)

Harris, L. C., & Ogbonna, E. (1999). Developing a market oriented culture: a critical evaluation. Journal of Management Studies, 36(March), 177–196.

Hejazi, Z. S. (2008). Research Methodology in Social Sciences; Tehran: Agah Publishing. (in Persian).

Khaef Elahi, A. A.; Nargesian, A., & Babashahi, J. (2012). Investigating the relationship between workaholism and organizational citizenship behavior (Case of: nurses in Tehran City). Transformation Management Journal. 4(7). 21-37. (in Persian).

Liu, y. (2009). Perceived organizational support and expatriate organizational citizenship behavior, Personnel Review, Emerald Group Publishing, 38(3), 307-319.

Lee, H. (2004). The role of competence based trust and organizational identification in continuous improvement, Journal of Managerial Psychology, 19(6), 623-39.

McNally, J, J. (2013). Examining the consequences of employee perceptions of the employee - organization relationship, Open Access Dissertations and Theses. McMaster University, Paper 7729.

Moorman, R. H.; Blakely, G. L., & Niehoff, B. P. (1998). Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior? Academy of Management Journal, 41(June), 351–357.

Norozi seyed Hosseini, R. (2010). Effect of perceived organizational support over organizational commitement and organizational citizenship behavior of organizations sport employees. Sport Management. 15. 87-103. (in Persian).

Organ, D. W.; Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational citizenship behavior: its nature, antecedents, and consequences. Thousand Oaks, CA: Sage Publications, Inc.

O’Reilly, C. III., & Chatman, J. (1986). Organizational commitment and psychological attachment: the effects of compliance, identification, and internalization on prosocial behavior. In Bell, S. J., & Menguc, B. (2002). The employee-organization relationship, organizational citizenship behaviors, and superior service quality, Journal of Retailing, 78, 131-46.

Ouchi, W. G. (1981). Theory Z: How American businesses can meet the japanese challenge. In Bell, S. J., & Menguc, B. (2002). The employee-organization relationship, organizational citizenship behaviors, and superior service quality, Journal of Retailing, 78, 131-46.

Riketta, M. (2005). Organizational identification: a meta-analysis. Journal of Vocational Behavior. 66. 358-384.

Ramin mehr, H.; Hadizadeh Moghadam, A., & Ahmadi, I. (2009). Study the relationship between organizational justice perception and organizational citizenship behavior. Transformation Management Journal. 1(2). 66-89. (in Persian).

Rahmanseresht, H., & Saghravani, S. (2013). Influence of organizational identity and calling orientation on employee's affective commitment. Transformation Management Journal. 5(9). 53-67. (in Persian).

Shore, L. M.; Coyle-Shapiro, J. A. M.; Chen, X. P., & Tetrick, L. E. (2009). Social exchange in work settings: content, process, and mixed models. Management and Organization Review, 5(3), 423-425.

Spitzmuller, M.; Van Dyne, L., & Ilies, R. (2008). Organizational citizenship behavior: a review and extension of its nomological network. In J. Barling & C. L. Cooper (Eds.), Handbook of organizational behavior (1,106-123). Thousand Oaks, CA: Sage Publications Inc.

Spreitzer, G. M. (1996). Social structural characteristics of psychological empowerment. Academy of Management Journal. 39, 483–504.

Senobari, M. (2008). Organizational citizenship behavior: its nature, antecedents, and consequences. Polis Human Development, 16, 25-52. (in persian)

Tuzun, I. K. (2009). The impact of identification and commitment on job satisfaction the case of a Turkish service provider, Management Research News, 32(8), 728-738.

Van Dyne, L.; Graham, J. W., & Dienesch, R. M. (1994). Organizational citizenship behavior: construct redefinition, measurement, and validation. in bell, s. j., & menguc, B. (2002). The employee-organization relationship, organizational citizenship behaviors, and superior service quality, Journal of Retailing, 78, 131-46.

Yaghoobi, N. M.; Moghaddami, M., & kaikha, A. (2010). A survey of the relationship between transformational leadership and staff organizational citizenship behavior. Transformation Management Journal. 2(4). 65-96. (in Persian).