Investigation the impact of cultural intelligence on organizational citizenship behaviors through the mediating role of cultural empathy of employees

پژوهش نامه مدیریت تحول

Article 3, Volume 10, Autumn & Winter 2019, February 2019, Pages 45-66   

Document Type: Articles

DOI: 10.22067/pmt.v10i2.63410

Authors

Hamed Mohammadi Shahroodi¹; Ali Shirazi^{* 2}; fereshte sadeghi²

¹Ferdowsi University of Mashhad

²ferdowsi university of mashhad

Abstract

Given the increasing competition between organizations and employees, paying attention to tasks and behaviors beyond them is one of the major concerns of organizations and their members. Unfortunately, extra roles in some organizations, especially international companies, are rare. Hence, Organizational Citizenship Behavior can increase the organization's ability to recruitment and retain qualified and efficient employees. On the other hand, it is necessary to note that Organizational Citizenship Behaviors do not occur in all situations, and some individual and organizational characteristics contribute to emerge and spread of these behaviors. Although attention to cultural intelligence has grown among international organizations in recent years, they need to consider variables such as cultural intelligence and the mediating role of Cultural Empathy in solving the problem of promoting extra role behavior. This lack of attention to the role of Cultural Intelligence as well as the empowerment role of Empathy is one of the gaps in international organizations. this research addresses the role of Cultural Empathy in improving Employee Citizenship Behaviors so that it can be determined that in order to promote extra role behaviors, people just needed to have high Cultural Intelligence, or both Cultural Intelligence and Cultural Empathy contribute to Citizenship Behavior.

Keywords

cultural empathy; Cultural intelligence; magnanimity; civility; altruism

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