تأثیر هوش فرهنگی بر آوای کارکنان با نقش میانجی رهبری تحول‌آفرین

پژوهش نامه مدیریت تحول

مقاله 4، دوره 12، شماره 2 - شماره پیاپی 24، پاییز و زمستان 1399، صفحه 77-100  

نوع مقاله: مقالات

شناسه دیجیتال (DOI): 10.22067/tmj.2021.30671.0

نویسندگان

حاجیه رجبی فرجاد ¹؛ حنانه جهانگیری²

¹دانشیار گروه مدیرت منابع انسانی، دانشگاه علوم انتظامی امین، تهران ، ایران

²کارشناسی ارشد، مدیریت دولتی، دانشگاه آزاد واحد تهران جنوب

چکیده

شناخت نیروی انسانی و عوامل مؤثر بر کارآیی آن‌ها جهت به‌کارگیری هرچه مطلوب‌تر این سرمایه سازمانی یکی از دل­مشغولی‌های مدیران سازمان­ها بوده و هست. از جمله عوامل مؤثر بر کارآیی سازمان، توجه به آوای کارکنان است. هدف این مطالعه تعیین تأثیر هوش فرهنگی بر آوای کارکنان با نقش میانجی رهبری تحول‌آفرین است. برای اجرای این مطالعه از روش توصیفی- همبستگی استفاده شد. جامعه آماری در این تحقیق شامل دو بخش است. در بخش اول، مسئولین‌ بخش‌های مختلف تخصصی و بستری در قالب رهبرانی تحول‌آفرین به تعداد 35 نفر بود که تعداد 32 نفر در این پیمایش شرکت داشتند. بخش دوم، پرستاران بیمارستان شهدای تجریش به تعداد 550 نفر بود که تعداد 226 نفر به‌صورت تصادفی ساده انتخاب شدند. ابزار اصلی جمع‌آوری داده‌ها در این پژوهش، پرسشنامه بود. برای آزمون فرضیه‌های تحقیق از آزمون مدل معادلات ساختاری و نرم‌افزار Smart PLS نسخه 2 استفاده شد. تحلیل داده‌ها نشان داد که هوش فرهنگی با ضریب مسیر (417/0) بر آوای کارکنان با نقش میانجی رهبری تحول‌آفرین تأثیر دارد. همچنین، هوش فرهنگی با ضریب مسیر (833/0) و (692/0) به ترتیب بر آوای کارکنان و رهبری تحول‌آفرین تأثیر دارد. همچنین، رهبری تحول‌آفرین با ضریب مسیر (160/0) بر آوای کارکنان تأثیر دارد. نتایج مطالعه حاضر نشان داد که با به‌کارگیری سبک رهبری تحول‌آفرین و با تکیه بر هوش فرهنگی، پذیرش روابط مثبت با دیگران را تسهیل شد و از این طریق می‌توان آوای کارکنان را به نحو مناسب‌تری درک نمود.

کلیدواژه‌ها

هوش فرهنگی؛ آوای کارکنان؛ رهبری تحول‌آفرین؛ بیمارستان

مراجع

References

Afsar, B.; Asad, S.; Shah, S. & Anees, W. (2019). The mediating role of transformational leadership in the relationship between cultural intelligence and employee voice behavior: A case of hotel employees. International Journal of Intercultural Relations. 69, 66-75.

Agboola, T. C. (2011). Effects of information technology on organizational communication: a case study of a selected healthcare organization. the florida state university college of communication.

Ang, S.; Van Dyne, L. & Tan, M. L. (2016). Cultural intelligence. Cambridge handbook of intelligence, 582–602.

Ang, S.; Van Dyne, L.; Koh, C.; Ng K, Y.; Templer, K.J.; Tay, C. & Chandrasekar N. A. (2012). Cultural Intelligence: its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance. Management and Organization Review. 3(3), 335-317.

Ansari, M. I.; Reza, R. & Mahdi, S. (2012). Analysis the relationship between cultural intelligence and transformational leadership (the case of managers at the trade office). International Journal of Research in Business and Social Science. 3(14).

Ardalan, M.R.; Ghanbari, S. & Mohammadi, M. (2015). Evaluating the role of transformational leadership in the emergence of organizational voice. Quarterly Journal of Information Technology Management Studies. 3(11), 1-24. (In Persian).

Box, J.; Converso, J. A., & Osayamwen, E. (2015). Transforming leaders through cultural intelligence.

Buckner, R. L.; Krienen, F. M., & Yeo, B. T. (2014). Opportunities and limitations of intrinsic functional connectivity MRI. Nature Neuroscience. 16, 832–837.

Chao, M. M.; Takeuchi, R., & Farh, J. L. (2017). Enhancing cultural intelligence: The roles of implicit culture beliefs and adjustment. Personnel Psychology. 70(1), 257–292.

Cheng, J. W.; Chang, S.; Ch.; Kuo, J. H., & Lu, K. M. (2014). Social relations and voice behavior: the mediating role of psychological safety. WSEAS TRANSACTIONS on BUSINESS and ECONOMICS. 11, 130-140.

Crowne, K. (2009). The relationships among social intelligence, emotional intelligence and cultural intelligence. Organization Management Journal. 148-163.

Danaifard, H.; Fani, A. A., & Barati, E. (2011). Explain the role of organizational culture in organizational silence in the public sector. Public Management Perspective. 2(8), 61-82. (In Persian).

Detert, J. R., & Burris, E. R. (2007). Leadership behavior and employee voice: Is the door really open? The Academy of Management Journal. 50(4), 869–884.

Duan, J.; Li, C.; Xu, Y., & Wu, C. (2017). Transformational leadership and employee voice behavior: a pygmalion mechanism. Journal of Organizational Behavior. 38(5).

Eaerly, P., & Ang, C. (2003). Cultural intelligence indivisual interaction across cultures. CA standfors Business books.

Erkmen, E., & Hancer, M. (2014). Linking brand commitment and brand citizenship behaviors of airline employees: The role of trust. Journal of Air Transport Management. 3, 1-8.

Eskandari, F., & Samadi, A. (2016). Investigating and recognizing the effect of cultural intelligence on organizational health. Organizational culture management. 14(3), 809-828. (In Persian).

Fix, B. & Sias, P. M. (2006). Person-centered communication, leader-member exchange, and employee job satisfaction. Communication Research Reports. 23(1), 35–44.

Ghobadi, Z.; Narimani, M., & Takalovi, S. (2018). The role of religious commitment and professional commitment in predicting the cultural intelligence of working women in Ardabil. Socio-psychological studies of women. 16(3). (In Persian).

Harlos, K. P. (2010). When Organizational Voice Systems Fail, The Journal of Applied Behavioral Science. 37(3), 324-342.

Heffernan, M., & Dundon, T. (2015). The role of front line managers in employee voice: A social exchange perspective. 17th International Labour and Employment Relations Association (ILERA) Congress Cape Town, 07-SEP-15-11-SEP-15.

Johnson, J. P.; Lenartowicz, T., & Apud, S. (2006). Cross-cultural competence in international business: Toward a definition and a model. Journal of International Business Studies. 37(4), 525–543.

Jyoti, J., & Kour, S. (2015). Assessing the cultural intelligence and task performance equation: Mediating role of cultural adjustment. Cross Cultural Management an International Journal. 22(2), 236–258.

Kashtegar, N.; Naghshbandi, S. S., & Nobakht, Z. (2017). The relationship between perceived organizational support and organizational performance through the mediating role of organizational voice in employees of sports and youth departments. Journal of Organizational Behavior Management Studies in Sport. 4(3), 119-127. (In Persian).

Le, H.; Jiang, Z., & Nielsen, I. (2016). Cognitive cultural intelligence and life satisfaction of migrant workers: The roles of career engagement and social injustice. Social Indicators Research. 1–21.

Liang, J.; Farh, C., & Farh, L. (2012). A two-wave examination of the psychological antecedents of voice behavior. Academy of Management Journal. 55, 71-92.

Martin, R.; Guillaume, Y.; Thomas, G.; Lee, A., & Epitropaki, O. (2016). Leader–Member exchange (LMX) and performance: A meta‐analytic review. Personnel Psychology. 69(1), 67–121.

Moynihan, L. M.; Peterson R. S., & Earley P. C. (2006). Cultural intelligence and the multinational team experience: does the experience of working in a multinational team improve cultural intelligence? Research on Managing Groups and Teams. 9, 299-323.

Saatchi, M., & Azizpour A. A. (2014). Designing an effective academic leadership model. Bi-monthly scientific-research journal of Daneshvar Raftar. 12, 11. (In Persian).

Salehi, S., & Naji, S. A. (2012). The relationship between emotional intelligence and transformational leadership style. Scientific Quarterly of Student Research Committee. 1(1), 10-15. (In Persian).

Samadi, H., & Aghajani, H. (2017). Explain the role of transformational leadership style in organizational culture. organizational culture management. 14(2). 499-519. (In Persian).

Sarasiabi, M. (2017). The effect of workplace refusal on the voice of Yazd Water and Sewerage Company employees. Master of public administration. payame noor taft university. (In Persian).

Schmidt, S. W. (2007). The relationship between satisfaction with workplace training and overall job satisfaction. Human Resource Development Quarterly. 18(4), 481-498.

Shanock, L. R., & Eisenberger, R. (2006). When supervisors feel supported: Relationships with subordinates’ perceived supervisor support. perceived organizational support, and performance Journal of Applied Psychology. 91, 689-695.

Shen, Y.; Todd, J.; Cody, D.; Denghua, Y. Lei, Z.; Yunlai, D., & Qinglin, Z. (2014). Linking perceived organizational support with employee work outcomes in a Chinese context: organizational identification as a mediator. European Management Journal. 32, 406–412.

Solomon, A., & Steyn, R. (2017). Leadership style and leadership effectiveness: Does cultural intelligence moderate the relationship? Acta Commercii. 17(1), 13.

Trevarthen, C. (2009). Embodied human intersubjectivity: Imaginative agency, to share meaning. Cognitive Semiotics. 4(1), 6–56.

Trybou, J.; Gemmel, P.; Pauwels, Y.; Henninck, C., & Clays, E. (2014). The impact of organizational support and leader–member exchange on the work-related behaviour of nursing professionals: the moderating effect of professional and organizational identification. Journal of Advanced Nursing. 70(2), 373-382.

Vasilagos, T.; Polychroniou, P., & Maroudas, L. (2017). Relationship between supervisor’s emotional intelligence and transformational leadership in hotel organizations strategic innovative marketing. Springer. 91–95.