بررسی تأثیر حمایت اجتماعی ادراک شده بر مدیریت هیجانات شغلی با نقش میانجی گری سرسختی روان‌شناختی

پژوهش نامه مدیریت تحول

مقاله 8، دوره 13، بهار و تابستان 1400 - شماره پیاپی 25، شهریور 1400، صفحه 189-208   

نوع مقاله: مقاله پژوهشی

شناسه دیجیتال (DOI): 10.22067/tmj.2021.31079.0

نویسندگان

سهیل سرشار^{* 1}؛ زهره رافضی²؛ الهام ساعی³؛ رسول رستمی مال خلیفه¹

¹کارشناسی ارشد روانشناسی صنعتی سازمانی، دانشگاه علامه طباطبایی تهران

²استادیار دانشگاه علامه طباطبایی تهران

³دکترای روانشناسی دانشگاه شهید چمران اهواز

چکیده

چکیده
هدف این پژوهش پیش­بینی اقدام سطحی و اقدام عمیق بر اساس حمایت اجتماعی ادراک شده با نقش میانجی سرسختی روان‌شناختی در پرستاران بیمارستان‌های عمومی شهرستان خرم‌آباد است­. روش پژوهش همبستگی است که از طریق الگو یابی معادلات ساختاری انجام شده و جامعه پژوهش، پرستاران بیمارستان‌های عمومی شهرستان خرم­آباد است که از میان آن‌ها 224 نفر با روش نمونه­گیری تصادفی مرحله­ای انتخاب شدند که به پرسشنامه­های حمایت اجتماعی ادراک شده زیمت و همکاران (1988)، مدیریت هیجانات شغلی دیفندورف و همکاران (2005) و سرسختی روان‌شناختی کوباسا و همکاران (1982) پاسخ دادند. یافته­ها نشان داد که حمایت اجتماعی ادراک شده نوع مدیریت هیجانات شغلی را پیش­بینی می­کند و همچنین یافته­ها، نقش میانجی سرسختی روان‌شناختی را در رابطه بین حمایت اجتماعی ادراک شده و اقدام سطحی؛ همچنین در رابطه بین حمایت اجتماعی و اقدام عمیق مورد تأیید قرار داد. با توجه به نتایج، حمایت اجتماعی با افزایش سرسختی روان‌شناختی، باعث می­شود افراد به‌طور مناسب به مقتضیات هیجانی شغل پاسخ دهند.

کلیدواژه‌ها

مدیریت هیجانات شغلی؛ حمایت اجتماعی ادراک شده؛ سرسختی روانشناختی

مراجع

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