رابطه بین تفاوت نسل های کاری در بروز اهمال کاری کارکنان بخش بانکداری

پژوهش نامه مدیریت تحول

مقاله 2، دوره 13، پائیز و زمستان 1400 - شماره پیاپی 26، اسفند 1400، صفحه 19-38   

نوع مقاله: مقاله پژوهشی

شناسه دیجیتال (DOI): 10.22067/tmj.2021.71761.1162

نویسندگان

فاطمه سادات وهاب زاده مقدم^{* 1}؛ حمیدرضا عسگری ده آبادی²؛ ناصر میرسپاسی³

¹دانشجوی دکتری مدیریت دولتی، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران

²دکتری رشته مدیریت دولتی، گروه مدیریت دولتی، مرکز تحصیلات تکمیلی، دانشگاه پیام نور، تهران، ایران

³استاد دانشکده مدیریت دانشگاه آزاد اسلامی واحد علوم و تحقیقات، تهران، ایران

چکیده

هدف پژوهش حاضر، بررسی میزان اهمال‏کاری در نسل­های مختلف کارکنان بخش خدمات صنعت بانکداری است. در این پژوهش از روش کمّی برای تحلیل داده­ها استفاده شد. پس از توزیع پرسشنامه‌ها بین 410 نفر از کارکنان بانک­های خصوصی در شهر تهران، از آزمون‏های تحلیل واریانس و آزمون تعقیبی بونفرونی برای بررسی تفاوت‏های بین نسلی بهره گرفته شد. با عنایت به نتایج به­دست­آمده، معین شد که میزان اهمال­کاری و مؤلفه­های سه­گانه آن، در میان سه نسل، با یکدیگر تفاوت معنادار دارد. بدین­صورت که اختلاف معناداری بین نسل­ها در فقدان انرژی، حواس­پرتی و عدم پشتکار عاطفی وجود دارد و درمجموع، اختلاف معناداری بین نسل­ها در میزان اهمال­کاری وجود دارد. همچنین متولدین دهه­های 60 و 70 شمسی اهمال‏کاری بیشتری نسبت به دو نسل دیگر دارند. این امر می­تواند کاربست­های مدیریتی با ارزشی برای مدیران در بانک (به­طور اخص) و سایر سازمان­ها (به­طور اعم) به دنبال داشته باشد.

کلیدواژه‌ها

تفاوت نسلی؛ اهمال‌کاری؛ فقدان انرژی؛ حواس‌پرتی؛ عدم پشتکار عاطفی

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