رابطه بین تفاوت نسل های کاری در بروز اهمال کاری کارکنان بخش بانکداری

پژوهش نامه مدیریت تحول

مقاله 2، دوره 13، شماره 2 - شماره پیاپی 26، اسفند 1400، صفحه 19-38  

نوع مقاله: مقاله پژوهشی

شناسه دیجیتال (DOI): 10.22067/tmj.2021.71761.1162

نویسندگان

فاطمه سادات وهاب زاده مقدم ¹؛ حمیدرضا عسگری ده آبادی²؛ ناصر میرسپاسی³

¹دانشجوی دکتری مدیریت دولتی، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران

²دکتری رشته مدیریت دولتی، گروه مدیریت دولتی، مرکز تحصیلات تکمیلی، دانشگاه پیام نور، تهران، ایران

³استاد دانشکده مدیریت دانشگاه آزاد اسلامی واحد علوم و تحقیقات، تهران، ایران

چکیده

چکیده
هدف پژوهش حاضر، بررسی میزان اهمال‏کاری در نسل­های مختلف کارکنان بخش خدمات صنعت بانکداری است. در این پژوهش از روش کمّی برای تحلیل داده­ها استفاده شد. پس از توزیع پرسشنامه‌ها بین 410 نفر از کارکنان بانک­های خصوصی در شهر تهران، از آزمون‏های تحلیل واریانس و آزمون تعقیبی بونفرونی برای بررسی تفاوت‏های بین نسلی بهره گرفته شد. با عنایت به نتایج به­دست­آمده، معین شد که میزان اهمال­کاری و مؤلفه­های سه­گانه آن، در میان سه نسل، با یکدیگر تفاوت معنادار دارد. بدین­صورت که اختلاف معناداری بین نسل­ها در فقدان انرژی، حواس­پرتی و عدم پشتکار عاطفی وجود دارد و درمجموع، اختلاف معناداری بین نسل­ها در میزان اهمال­کاری وجود دارد. همچنین متولدین دهه­های 60 و 70 شمسی اهمال‏کاری بیشتری نسبت به دو نسل دیگر دارند. این امر می­تواند کاربست­های مدیریتی با ارزشی برای مدیران در بانک (به­طور اخص) و سایر سازمان­ها (به­طور اعم) به دنبال داشته باشد.

کلیدواژه‌ها

تفاوت نسلی؛ اهمال‌کاری؛ فقدان انرژی؛ حواس‌پرتی؛ عدم پشتکار عاطفی

سایر فایل های مرتبط با مقاله

NO.26-Extended abstract.pdf

مراجع

References

Al-Amri, M. (2018). Student-led seminars as an active learning strategy to enhance English as a foreign language procrastinating students’ achievement. Learning and Teaching in Higher Education: Gulf Perspectives, 15(1), 2-13.

Azimi, Sh.; Milnem, G. R., & Miller, E. G. (2020). Why do consumers procrastinate and what happens next? Journal of Consumer Marketing, 7(37), 795-805.

Bartlett, J.; Kortlik, J., & Higgins, Ch. (2001). Organizational Research: Determining Appropriate Sample Size in Survey Research. Information Technology, Learning, and Performance Journal, 19(1), 43-50.

Chauhan, R. S.; MacDougall, A. E.; Buckley, M. R.; Howe, D. C.; Crisostomo, M. E., & Zeni, T. (2020). Better late than early? Reviewing procrastination in organizations. Management Research Review, 43(10), 1289-1308.

Chen, Z.; Zhang, R.; Xu, T.; Yang, Y.; Wang, J., & Feng, T. (2020). Emotional attitudes towards procrastination in people: A large-scale sentiment-focused crawling analysis. Computers in Human Behavior, 110, 1-11.

Chitsaz Ghomi, M. J. (2007). Recognizing the concepts of generation and generation gap. Quarterly journal of Youth and Generational Relations, 1, 85-112. (in Persian)

Clark, K. R. (2017). Managing Multiple Generations in the Workplace. Radiologic Technology, 88(4), 379-396.

Crisostomo, M. E., & Zeni, T. (2020). Better late than early? Reviewing procrastination in organizations. Management Research Review, 43(10), 1289-1308.

Delkhah, J.; Nayyeri, S., & Babaei, V. (2020). Generational differences in public service motivation. Resource Management in Police Journal of the Management Dept, 3(3), 1-30. (in Persian)

Einolf, C. (2016). Millennials and public service motivation: Findings from a survey of master's degree students. Public Administration Quarterly, 40(3), 429-457.

Gadosey, C. K.; Schnettler, T.; Scheunemann, A.; Fries, S., & Grunschel, C. (2021). The intraindividual co-occurrence of anxiety and hope in procrastination episodes during exam preparations: An experience sampling study. Learning and Individual Differences, 88, 102-113.

Gupta, R.; Hershey, D., & Gaur, J. (2012). Time Perspective and Procrastination in the Workplace: An Empirical Investigation. Current psychology (New Brunswick, N.J.) (CURR PSYCHOL), 31(2), 195-211.

Hen, M. (2018). Causes for procrastination in a unique educational workplace. Journal of Prevention & Intervention in the Community, 46(3), 215-227.

Jalali, A.; Delkhah, J., & Afsar, A. (2019). Identification of Generational Differences in public Organizations Employees. Quarterly Journal of Public Organizations Management, 7(3), 137-154. (in Persian)

Kim, S.; Fernandez, S., & Terrier, L. (2017). Procrastination, personality traits, and academic performance: When active and passive procrastination tell a different story. Personality and Individual Differences, 108, 154–157.

Klingsieck, K. B. (2013). Procrastination in different life-domains: Is procrastination domain specific? Current Psychology, 32, 175–185.

Köse, A. G., & Metin, U. B. (2018). Linking leadership style and workplace procrastination: The role of organizational citizenship behavior and turnover intention. Journal of Prevention & Intervention in the Community. 46(3), 245–262.

Laura, L. J. (2013). Generational differences in work ethic between baby boomers, generation x, and millennial registered nurses, (Doctoral Dissertation), University of Louisiana at Monroe, Available from ProQuest Dissertation and Theses database.

Lauermann, F., & Konig, J. (2016). Teachers’ professional competence and wellbeing: Understanding the links between general pedagogical knowledge, self-efficacy and burnout. Learning and Instruction, 45, 9-19.

Li, L.; Gao, H., & Xu, Y. (2020). The mediating and buffering effect of academic self-efficacy on the relationship between smartphone addiction and academic procrastination. Computers & Education, 159, 100-104.

Lonergan, J. M., & Maher, K. J. (2000). The relationship between job characteristics and workplace procrastination as moderated by locus of control. Journal of Social Behavior and Personality, 15, 213–224.

Meier, K. J., & Hicklin, A. (2007). Employee turnover and organizational performance: Testing a hypothesis from classical public administration. Journal of Public Administration Research and Theory, 18(4), 573-590.

Metin, U. B.; Taris, T. W., & Peeters, M. (2016). Measuring procrastination at work and its associated workplace aspects. Personality and Individual Differences, 101, 254–263.

Michinovm N.; Brunot, S.; Bohec, O. L.; Juhel, J., & Delaval, M. (2011). Procrastination, participation, and performance in online learning environments. Computers & Education, 56, 243–252.

Moeeni Korbekandi, M. (2015). Investigating the effects of generational differences on work values and attitudes, case study: mapna power installation company. Master Thesis, Management Faculty, Tehran University. (in Persian)

Mosaferi Qomi, M.; Rastgar, A., & Azar, A. Damghanian, H. (2017). Identification of Generations in the Workplace in Iran. Organizational Culture Management, 15(4), 947-975. (in Persian)

Nazarizadeh, A.; Moghali, A., & Abbasi, N. (2018). Designing of procrastination model in Iran’s public sector organizations (Case Study: Iranian Airport Company). Quarterly Journal of Public Organizations Management, 6(3), 11-30. (in Persian)

Park, S., & Park, S. (2017). Exploring the generation gap in the workplace in South Korea. Human Resource Development International, 21(3), 276-283

Pekpazar, A.; Aydin, G.; Aydin, U.; Beyhan, H., & Ari, E. (2021). Role of Instagram Addiction on Academic Performance among Turkish University Students: Mediating Effect of Procrastination. Computers and Education Open, 2, 1000-1049.

Pourkarimi, J.; Mousavi, S. M., & Mousavi, S. H. (2017). Identifying the Factors Affecting Employees' Procrastination. Industrial & organizational Studies, 5(2), 183-200. (in Persian)

Rahimi, S., & Vallerand, R. (2021). The role of passion and emotions in academic procrastination during a pandemic (COVID-19). Personality and Individual Differences, 179, 1-12.

Schraw, G., & Wadkins, T. (2007). Doing the things, we do: a grounded theory of academic procrastination. Journal of Educational Psychology, 99(1), 12–25.

Steel, P. (2002). Procrastination and personality, performance, and mood. Personality and Individual Differences, 30, 95-106.

Steel, P., & Klingsieck, K. B. (2016). Academic procrastination: Psychological antecedents revisited. Australian Psychologist, 51, 36–46.

Sutton, J. (2009). Avoid procrastination. New York: Prentice Hall.

Takács, I. (2010). The reasons of overextended studies: Relationship between temperament, character and procrastination. Socialand Management Sciences, 18(2), 51–61.

van Eerde, W. (2016). Procrastination and well-being at work. In F. M. Sirois, & T. A. Pychyl (Eds.), Procrastination, Health, and Well-being, 23(4), 233–253.

van Eerde, W. (2003). A meta-analytically derived nomological network of procrastination. Personality and Individual Differences, 35, 1401–1418.

Wartberg, L.; Thomasius, R., & Paschke, K. (2021). The relevance of emotion regulation, procrastination, and perceived stress for problematic social media use in a representative sample of children and adolescents. Computers in Human Behavior, 121, 1067-1088.

Wellner, A. S. (2000). Generational divide. american demographics, 22(10), 52-58.

Wey Smola, K., & Sutton, C. D. (2002). Generational differences: revisiting generational work values for the new millennium. Journal of Organizational Behavior, 23(4), 363–382.

Wolters, C. A. (2003). Understanding procrastination from a self-regulated learning perspective. Journal of Educational Psychology, 95, 179 –187.

Xiao, Y., & Spanjol, J. (2021). Yes, but not now! Why some users procrastinate in adopting digital product updates. Journal of Business Research, 135, 685-696.